Valentines card

Now is the season… to receive endless, endless, Valentines Day themed press releases and special offers.

They started with the New Year (actually a few even appeared before then) and they have been rising to a crescendo. My email client goes away to check my email accounts every 11 mins or so, and returns with a fresh batch of them for me to instantly dump into the trash folder.

I’m just not interested in the quasi marketing events of the greetings card industry. Send me a Mothers, Fathers, Valentines or Halloween themed press release and you are simply wasting your time and filling up my digital trash bin.

…and doing so faster than a speeding bullet! My first line of defense is an automated message filter that spots those keywords in the subject line and puts them straight in the trash. I don’t even see them :)

I am happy to receive emailed press releases about real holidays: half-terms, Christmas, New Year, Easter, Bank Holidays… even the Queen’s Diamond Jubilee extended half-term break (so long as there’s no royal sycophancy in sight).

Image: kdavidclark

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Costa Concordia

Until proved otherwise.

You know, social media is a wonderful thing, but frankly I’m not sure we deserve it. The “with great power comes great responsibility” line comes to mind.

I’ve seen endless brain-dead and prejudiced views in the media, all over the comments columns, and on FB & twitter. The standard view, particularly from America I’m sad to say (take a look at CNN comments), is that Italians are incompetent, they screwed up the evacuation and they should never have been so close to land in the first place.

Most people don’t have a clue about maritime matters, but even the thickest reporter/commentator should have been able to see what had happened the moment the sun came up.

Q. Where was the ship going? A. It was on the first leg of its normal cruise itinerary from Rome (Civitavecchia) to Savona, Italy. So…. come on Mr shit-for-brains commentator, which way would that be? Yes! NORTH!

Q. Which direction is it pointing now? A. (You could use Google maps for this one or just take one look at which side of the ship is illuminated in the morning sun) …. still waiting… yes! That’s right! SOUTH!

So now, what do you think happened? …. C’mon you genii… Yes! The ship WASN’T sailing so irresponsibly near the shore. It was probably in the channel between the island & the mainland when it hit something. It wound up within yards of the shore right off a harbour because….? Yes, the Captain deliberately turned his ship round through 180 degrees (they don’t turn on a sixpence these things, he was probably 3-4 nautical miles offshore) and brought her right up onto the coast to the nearest harbour entrance. He probably hoped he might still be afloat there, but even if he ran aground again, or the ship settled in the water, he wouldn’t sink giving his passengers the best chance of survival and rescue.

And we don’t know if he even had engine power. Costa Concordia is one of the new generation of azimuth pod-driven ships. If she lost power, without a rudder she would be very difficult to steer.

So, getting his ship to shore was pretty heroic I’d say.

Was the evacuation chaotic and disorganised?

Well, what do you think? The power goes out at night and the ship starts listing heavily. You think the passengers and crew were the model of self-discipline and fully organised? This is real life (& death) at sea. Not a queue for the January sales! And yet, the reports are that while some passengers panicked, and many felt they weren’t given enough information/instruction… others report moderate calm and steady progress getting lifeboats away and passengers off the ship.

So far three tragic deaths and around 70 missing, but the majority (hopefully all) of the missing are thought to be accounting errors – people who have wandered away on shore, not been counted, ended up on the mainland not the island, weren’t on board in the first place.

Now I’d say that is an amazing heroic achievement! A ship with 4,200 passengers & crew on board! I would be proud to be a member of a crew, or a company, or a nation that had achieved that. (I don’t want to be callous, but what is the average number of ‘normal’ deaths per cruise on a ship that size?)

The only thing that has worried me is a report that the ship never sent out a Mayday call. They should have done that, even if they knew there was a rescue response from the shore a matter of yards away… but then, maybe a technical problem.

Either way, let’s start from the position that this has been a successful ‘disaster’ and that the captain, crew and company are judged heroically innocent until proved guilty of something.

Image: Il Fatto Quotidiano

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Sale signI was really sorry to hear that Travelzest is selling off its “under-performing UK assets”. Sorry but not surprised.

Travelzest is a large Canadian travel company that started expanding to the UK a few years ago, buying up a handful of excellent small independent specialist tour operators – the sort that give AITO a good name. The sort that are scattered through my Travel-Lists.

They included:

  • Captivating Cuba – Typical AITO specialist company. Does one thing really well.
  • Best of Morocco – Longstanding, award-winning Morocco specialist operator.
  • Tapestry Collection – Interesting one this one. Tapestry Holidays was a well established (and respected, in the industry) operator specialising in small hotels, guest houses, apartments and villas away from tourist hotspots in Greece and Turkey, that, to everyone’s surprise, suddenly ceased trading in Aug 06. Travelzest bought the assets of the company and resurrected part of the portfolio under the new name Tapestry Collection.
  • VFB Holidays – French holiday rental & tailor-made holidays specialist for 40+ years.
  • Malaysia Experience – Malaysia tailormade specialist
  • Peng Travel – Longstanding (since 1971) specialist operator for naturists with a loyal following
  • JMB Travel Consultants – Specialist Opera and classical music tour operator.

At the time, I was quite pleased because unusually they weren’t being gobbled up in the normal ‘circle of life‘ scenario. I met their VP Marketing, Stuart Morris, in October 2010 and he confirmed that they would all maintain their autonomy – even to the extent that Travelzest wouldn’t try to create efficiencies by bringing them physically under one roof. They would continue to operate from their existing locations with their existing teams, but they would appear as individual brands on the Travelzest website.

Travelzest also added a small number of other companies I’m not so familiar with. The Wow House Company still keeps its independence, but Faraway Holidays – an online travel agency (OTA) launched in Aug 06 specialising in the Far East – and Holiday Express don’t.

Since then I have wondered if the autonomous/non-autonomous branding really worked. Some looked independent some didn’t. It was a bit of a dog’s breakfast really, and maybe that contributed to Travelzest’s problems in the UK market.

What happened last week was, a lengthy takeover negotiation by another Canadian company, Red Label Vacations, came unstuck over the value of Travelzest’s UK division. As a result Travelzest announced it would…

…concentrate on its Canadian operations and divest of all of its under-performing UK assets. This follows the write down the value of these assets in the financial year ended 31 October 2010. Following this divestment programme, the Group will derive in excess of 90% of its revenue and profits from its Canadian operations, itravel2000 and The Cruise Professionals. The Company will retain a UK base in Cheltenham which will act as an integrated operational centre for the Canadian brands, plus certain developing UK brands such as holiday.co.uk(Holiday Express), flight.co.uk and upper market brand Travelzest Holidays.

It’s not clear exactly which, if any, of its autonomous brands may be folded into “Travelzest Holidays” but most of them will be sold to other companies or themselves.

Let’s hope none of them are lost. They are all way too good for that.


BTW This opening paragraph tells you all you need to know about the UK’s junk media (tabloids & free sheets). It’s a short report on the Travelzest announcement from last Thursday’s Metro (London free sheet newspaper), in the Business section for heaven’s sake, under the headline “Sell-off is under way as travel firm feels the cold”.

“Nudist holiday company Travelzest started to strip off today, putting most of its British travel brands up for sale after takeover talks failed.”

Our press just hasn’t moved on from the ‘nudge nudge wink wink’ Carry On films era of the 1960s. Sigh.

Image: Watz

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Student travel agents at City Travel in BrightonI grew up in a tourist town – Torquay. Naturally, like many tourist towns (eg Bournemouth) it had a local college that ran training courses for travel & tourism jobs. “Torquay Tech” as we knew it then  (no doubt ‘The University of Torbay’ or somesuch these days) had a hospitality dept that produced chefs, waiters and other hotel staff.

Of course they needed lots of ‘hands on’ practical training, so they ran a restaurant. Everyone in the town knew that if you wanted to get a really good & cheap meal, you could pop along to the Torquay Tech restaurant!

Nothing particularly unusual there, loads of towns have vocational training courses with a practical outlet, like hairdressing, where consumers and students can benefit from each other.

So although it’s not surprising in a ‘that makes sense’ kind of way, I was pleased to pick up on this piece of news…

City College Brighton and Hove has re-launched its travel agency, City Travel, in new premises in Brighton.

The agency, which is open to the public, is owned and run by the College in partnership with Hays Travel and gives students on Travel & Tourism courses the opportunity to get real life work experience within a live travel agency. City Travel offers short breaks, low cost flights, package holidays, cheap luxury cruises, long haul flights and tailor-made getaways. All educational/College trips are booked through City Travel and all profits from the agency are fed back into the College to support students in their studies and enrichment activities.

“Students and staff are delighted with this bright, fresh and funky new look for City Travel”, says the College’s City Travel Co-ordinator, Clare Embleton.”Not only will the agency continue to give students the opportunity to fine tune their skills and expertise, it’s also committed to providing an excellent service to staff, students and the general public alike.”

I only see one downside. A lot of people who use travel agents (and they are coming back into fashion as people realise that DIY is not all it’s cracked up to be – there is a reason for having professional travel agents!), particularly independent agencies like AITO Agents or solo agents working from home, like to establish long-term one-to-one relationships, and you’re not going to get that here.

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hotel roomWell, in the case of Swissotel’s 5-star luxury London hotel, The Howard in Covent Garden, the entire contents go under the gavel over a two day auction that will be webcast live on the internet. It’s rather sad really.

The Howard, sister hotel to the Savoy, has been closed because the property owners have plans to re-develop the site.

Pretty much everything that isn’t nailed dow, and quite a lot that is, will go. That’s the entire contents from the 189 luxury bedrooms to the designer inspired guest areas, housekeeping & administration areas, fully equipped kitchens, fully fitted award winning restaurant, conference facilities that were only installed six months ago, and the bar & library re-opened less than three months ago as part of a complete refurbishment of the hotel over the last year!

The auction is being be held at the Howard by Pro Auction Ltd on the 25th & 26th October 2011 and will be webcast live for remote bidders on Bidspotter.co.uk.

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