Sale signI was really sorry to hear that Travelzest is selling off its “under-performing UK assets”. Sorry but not surprised.

Travelzest is a large Canadian travel company that started expanding to the UK a few years ago, buying up a handful of excellent small independent specialist tour operators – the sort that give AITO a good name. The sort that are scattered through my Travel-Lists.

They included:

  • Captivating Cuba – Typical AITO specialist company. Does one thing really well.
  • Best of Morocco – Longstanding, award-winning Morocco specialist operator.
  • Tapestry Collection – Interesting one this one. Tapestry Holidays was a well established (and respected, in the industry) operator specialising in small hotels, guest houses, apartments and villas away from tourist hotspots in Greece and Turkey, that, to everyone’s surprise, suddenly ceased trading in Aug 06. Travelzest bought the assets of the company and resurrected part of the portfolio under the new name Tapestry Collection.
  • VFB Holidays – French holiday rental & tailor-made holidays specialist for 40+ years.
  • Malaysia Experience – Malaysia tailormade specialist
  • Peng Travel – Longstanding (since 1971) specialist operator for naturists with a loyal following
  • JMB Travel Consultants – Specialist Opera and classical music tour operator.

At the time, I was quite pleased because unusually they weren’t being gobbled up in the normal ‘circle of life‘ scenario. I met their VP Marketing, Stuart Morris, in October 2010 and he confirmed that they would all maintain their autonomy – even to the extent that Travelzest wouldn’t try to create efficiencies by bringing them physically under one roof. They would continue to operate from their existing locations with their existing teams, but they would appear as individual brands on the Travelzest website.

Travelzest also added a small number of other companies I’m not so familiar with. The Wow House Company still keeps its independence, but Faraway Holidays – an online travel agency (OTA) launched in Aug 06 specialising in the Far East – and Holiday Express don’t.

Since then I have wondered if the autonomous/non-autonomous branding really worked. Some looked independent some didn’t. It was a bit of a dog’s breakfast really, and maybe that contributed to Travelzest’s problems in the UK market.

What happened last week was, a lengthy takeover negotiation by another Canadian company, Red Label Vacations, came unstuck over the value of Travelzest’s UK division. As a result Travelzest announced it would…

…concentrate on its Canadian operations and divest of all of its under-performing UK assets. This follows the write down the value of these assets in the financial year ended 31 October 2010. Following this divestment programme, the Group will derive in excess of 90% of its revenue and profits from its Canadian operations, itravel2000 and The Cruise Professionals. The Company will retain a UK base in Cheltenham which will act as an integrated operational centre for the Canadian brands, plus certain developing UK brands such as holiday.co.uk(Holiday Express), flight.co.uk and upper market brand Travelzest Holidays.

It’s not clear exactly which, if any, of its autonomous brands may be folded into “Travelzest Holidays” but most of them will be sold to other companies or themselves.

Let’s hope none of them are lost. They are all way too good for that.


BTW This opening paragraph tells you all you need to know about the UK’s junk media (tabloids & free sheets). It’s a short report on the Travelzest announcement from last Thursday’s Metro (London free sheet newspaper), in the Business section for heaven’s sake, under the headline “Sell-off is under way as travel firm feels the cold”.

“Nudist holiday company Travelzest started to strip off today, putting most of its British travel brands up for sale after takeover talks failed.”

Our press just hasn’t moved on from the ‘nudge nudge wink wink’ Carry On films era of the 1960s. Sigh.

Image: Watz

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Student travel agents at City Travel in BrightonI grew up in a tourist town – Torquay. Naturally, like many tourist towns (eg Bournemouth) it had a local college that ran training courses for travel & tourism jobs. “Torquay Tech” as we knew it then  (no doubt ‘The University of Torbay’ or somesuch these days) had a hospitality dept that produced chefs, waiters and other hotel staff.

Of course they needed lots of ‘hands on’ practical training, so they ran a restaurant. Everyone in the town knew that if you wanted to get a really good & cheap meal, you could pop along to the Torquay Tech restaurant!

Nothing particularly unusual there, loads of towns have vocational training courses with a practical outlet, like hairdressing, where consumers and students can benefit from each other.

So although it’s not surprising in a ‘that makes sense’ kind of way, I was pleased to pick up on this piece of news…

City College Brighton and Hove has re-launched its travel agency, City Travel, in new premises in Brighton.

The agency, which is open to the public, is owned and run by the College in partnership with Hays Travel and gives students on Travel & Tourism courses the opportunity to get real life work experience within a live travel agency. City Travel offers short breaks, low cost flights, package holidays, cheap luxury cruises, long haul flights and tailor-made getaways. All educational/College trips are booked through City Travel and all profits from the agency are fed back into the College to support students in their studies and enrichment activities.

“Students and staff are delighted with this bright, fresh and funky new look for City Travel”, says the College’s City Travel Co-ordinator, Clare Embleton.”Not only will the agency continue to give students the opportunity to fine tune their skills and expertise, it’s also committed to providing an excellent service to staff, students and the general public alike.”

I only see one downside. A lot of people who use travel agents (and they are coming back into fashion as people realise that DIY is not all it’s cracked up to be – there is a reason for having professional travel agents!), particularly independent agencies like AITO Agents or solo agents working from home, like to establish long-term one-to-one relationships, and you’re not going to get that here.

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hotel roomWell, in the case of Swissotel’s 5-star luxury London hotel, The Howard in Covent Garden, the entire contents go under the gavel over a two day auction that will be webcast live on the internet. It’s rather sad really.

The Howard, sister hotel to the Savoy, has been closed because the property owners have plans to re-develop the site.

Pretty much everything that isn’t nailed dow, and quite a lot that is, will go. That’s the entire contents from the 189 luxury bedrooms to the designer inspired guest areas, housekeeping & administration areas, fully equipped kitchens, fully fitted award winning restaurant, conference facilities that were only installed six months ago, and the bar & library re-opened less than three months ago as part of a complete refurbishment of the hotel over the last year!

The auction will be held at the Howard by Pro Auction Ltd on the 25th & 26th October 2011 and will be webcast live for remote bidders on Bidspotter.co.uk.

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Space Shuttle Endeavour landingSeeing a news brief item from Sunvil Discovery about the last of their summer season charter flights to Beja in the heart of Portugal’s remote Alentejo region – it departs 9 October – reminds me of the conversation I had with Sunvil MD, Noel Josephides, on Friday.

It turns out that Beja airport, until recently used solely by the military, may be remote but there are some benefits to being sited on the wide open plains of the Alentejo. You can build a nice long runway for a start – SO long (3,500m), it was delegated as one of the emergency diversion airfields for NASA’s shuttle programme.

No chance now of passengers at Beja being held up by a Luton-esque Specsavers TV advert un-scheduled shuttle landing, but if Noel’s efforts to promote the Alentejo pay off in a big way, he’ll be able to charter an Airbus A380 safe in the knowledge there is space to land it!

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I’ve been hopelessly distracted by the launch of our new online magazine/portal for travel bloggers, so I’m still mulling over the lessons from last month’s TravelBloggersUnite.com conference in Innsbruck.

For those who haven’t been following, roughly 100 travel bloggers from, mostly, Europe and North America, plus a handful of PRs and tourist offices, gathered in Innsbruck for a few days of fun, networking, and expert guidance.

The schedule is here, but in summary it was…

  • Day 1 – City tours
  • Day 2 – Conference: Keynote speech from Tripwolf CEO, Panel discussion on Blogtrips, Workshops on using WordPress, SEO techniques, Pitching to PRs, and Writing techniques.
  • Day 3 – Conference: Keynote speech on next TBU destination, Umbria, Panel discussion on Niche Blogging, Workshops on Monetizing and Email Marketing.
  • Day 4 – Two day post-conference fam trips around the region begin.

Of course, it goes without saying that in the evenings, and indeed at every opportunity, we were all able to get together with a few drinks and those sessions were just as important, if not more so, than the formal sessions/events.

What did I learn?

Well, there were a number of very simple ideas that I jumped on (especially the more practical ones), like Abigail King‘s Creative Writing tip: Try not to use too many adverbs. Concentrate on verbs instead. How do you know if you are using too many? Most of them end “ly” so a document-wide search for “ly” will quickly demonstrate the adverb density.

or Jools Stone‘s (he says he heard it somewhere) yardstick for judging whether a particular niche is the right one for you to blog about: Sit down and write down the headlines for 100 posts. If you can’t reach 100 then it’s not the topic for you.

Or Ruth Haffenden‘s appeal to bloggers on behalf of PRs to create a proper media pack, listing clearly the detailed nature and size of their readership. Her message was that ‘size is not as important as what you do with it’. If a PR has a client, either destination or travel provider, that wants to reach a specialist market, then they will be looking for bloggers who talk to that market.

But in the end, I came away with two ‘big ticket’ ideas that excited me.

Firstly, I was reminded how amazing, non-competitive, and generous travel bloggers are. Maybe that will change as the travel blogging ‘industry’ matures and more & more bloggers chase sponsorship, advertising and fam trip opportunities, but I suspect not, because unlike the traditional travel media there are no ‘gatekeepers’. Bloggers are publishers. They don’t need to clamour for the attention of a travel editor.

Secondly, I felt a change in the air. The travel blogger industry is starting to mature and be taken seriously in a way that it hasn’t over the last two years that I’ve been observing and participating in it. There are little signs of this everywhere (for example, this year the World Travel Market in London has added the role ‘Blogger’ to its Press registration form for the first time) but at Innsbruck I got the sense that many travel industry and PR eyes were focused from afar on the TravelBloggersUnite conference, and that the travel blogging community were beginning to sense that and take themselves more seriously. It feels like we are at a turning point.

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